Refund policy

As a very small 1 person business I am not in the financial position to offer an open returns policy but due to the new EU withdrawal regulations you are entitled to a refund for 14 days after you receive the item.

Please bear in mind that this policy means yet more small businesses will go under in Ireland as I can not afford to be giving multiple refunds for non faulty goods.

Please keep the jewellery in the bag provided to prevent tarnishing.

Return postage costs will be covered by the customer for change of mind or non faulty goods.

Returns must be sent with a tracking number with proof of delivery as they go to a central unit and not directly to me. No tracking with proof of delivery will result in no refund. 

Orders can only be cancelled before they are shipped, as in many cases I post the same day or next day the time frame to cancel is short, no cancellations will be accepted after the order has been fulfilled.

I am still charged the credit card fees when I process a refund so please bear that in mind. Credit notes are available if you are kind enough not to look for a refund.

Returns MUST be received within 14 days of contacting me, in the original packaging, unworn and fit for resale, including all inserts, card and any other item it was sent out with.

Packaging must still be sealed and not opened, every item is in a see through packet so colours and sizes are viewable without having to touch the metal or material. Any item in opened packaging will be considered worn and no refund will be provided.

Retailers can legally reject a return or deny a refund if the jewellery has been worn, altered, or is returned without its original packaging.

Jewellery Care - Sterling silver should be kept in a dark dust free box to prevent tarnishing, please never use chemicals, perfume, aftershave or bleach as these will damage the metal. 

EXCLUSIONS

Collections, as you have collected the item in person and have the chance to inspect the goods they are excluded from the 14 day obline return policy and revert back to Irish law, a credit note will be issued for non faulty items.

Earrings 

In Ireland and under EU law, pierced and clip on earrings are legally exempt from standard "change of mind" returns for health and hygiene reasons. Once the protective packaging or hygiene seal is removed, retailers can lawfully refuse returns or exchanges. However, your statutory rights require the retailer to issue a repair, replacement, or refund if the earrings are faulty, damaged, or not as described.

Corsages

Are hand made so are excluded from returns.

Bow ties

If the colour is wrong please contact me immediately or send a picture of the dress colour to silverbling.ie@gmail.com before placing the order and I will let you know the closet match.

Bow ties are not excluded by law but if the packages are opened or they are not in the packet exactly as I placed them then they will excluded, the colour is viewable through the cellophane so there is no need to undo the seal.

This is due to many attempts at bow ties being returned after the debs, some with beer stains!

This is very unfair on my business, I should not take a financial hit because the young ones had a well deserved great night.

While I will never win any awards for photography the images in the red or pink box are taken by myself and are to scale. There is a ruler on the product page, if you click it you will see the exact dimensions.

Please leave jewellery in the plastic bag provided until you need to display them (a day ot two before).  Sterling silver WILL tarnish. They can be cleaned using silver dip and a silver polishing cloth. 

No refunds will be given for tranished jewellery.

All of our jewellery is inspected before shipment and packaged to avoid damage, problems should not occur, if they do please email asap to be rectified. We do not guarantee to replace any product that has not been returned with registered post. Any disputes with standard post must follow the An Post procedure for lost or missing post.

Any packages left with neighbours or other parties or not collected from the sorting office within the post office time span will not be replaced.

Silverbling guarantees to post the order within 12-48 hours and does not guarantee the speed of An Post or short customer deadlines.

Silverbling reserves the right to block customers for repeated returns of non faulty items.

Thank you for shopping on Silverbling, I really appreciate the support and will do my best to resolve any issues in a fast and friendly manner.

Regards Tracie