Refund policy

Based in Co Dublin

As a small business I am not in the financial position to offer an open returns policy.  I will do everything remove the need for returns, while I will never win any awards for photography the images in the red or pink box are taken by myself and are to scale. 

Credit notes ONLY will be issued for change of mind, non faulty items or returns.

Returns MUST be recieved within 14 days of contacting me, in the original packaging and fit for resale.

Any returns outside of the 14 days WILL NOT be refunded

Please leave jewellery in the plastic bag provided until you need to display them (a few days before). Sterling silver WILL tarnish. They can be cleaned using silver dip and a silver polishing cloth.

€3 postage is no box or pouch and is based on the An Post 25mm depth envelope requirements. Please choose €4.50 or €6.80 tracked option for packaging.

Clip on earrings come on a specially designed card in a pillow box or pouch (depending on postage selected) They will not fit in a box due to the clip backs

The pink box is used for photographic display purposes only. 

Silverbling can not guarantee the speed of 3rd party shipping companies, no refunds will be given for customers missed short deadlines.

Silverbling will adhere to distance selling regulations but please bear in mind when ordering that I am a small one person business not a large multiple, if several customers are looking for a refund due to changing their mind at the same time it puts the business under severe pressure.

Refunds will be given in the legal time frame of 14 days, notice is required by email or phone within 48 hours of receipt of the parcel, refunds will not be given under any circumstances outside of the 48 hours notification window , all goods must be returned .f you change your mind all goods must be returned in the original packaging and all postal costs will be covered by the customer.

All returns must be received with 14 days of notifying Silverbling of the reason for return, no refunds will be made if the items are not within the legal time frame. Silverbling is not responsible for non registered items without a tracking number that go missing in the postal system. Should this happen the An Post missing items procedure should be followed by the customer.

Silverbling can not guarantee an immediate refund if products are returned without any notice or any other correspondence.

Any returns must be in the original packaging and fit for re-sale.  Return postage will be incurred by the sender unless the item is faulty.

Returns for non faulty items will incur a small charge from the credit card company which will be deducted from the refund.

All of our jewellery is inspected before shipment and packaged to avoid damage, problems should not occur, if they do please email asap to be rectified. We do not guarantee to replace any product that has not been sent registered post. Any disputes with standard post must follow the An Post procedure for lost or missing post.

Any packages left with neighbours or other party or not collected from the sorting office within the post office time span will not be replaced.

If you would like to compare items side by side or by colour shade please contact me I will take a photo for you. Every care will be taken to check the quality standards and the need for customer satisfaction before shipping, please contact me within 48 hours if there is an issue, customers are important to me I will do my utmost to resolve any issues in the shortest time possible

All of our jewellery comes in display boxes or gift pouches based on the shipping option chosen, your items are well protected to avoid any damage in transit. All goods are inspected prior to dispatch, nothing faulty will ever be sent out to a customer, should there be a fault you will be given the options of a refund, credit note, exchange or waiting for a replacement. 

Earrings

Earrings are not allowed to be exchanged under any circumstances due to health and hygiene laws. Silverbling can not be held responsible for lost backs or magnets 

Bow Ties & Wrist Corsages 

I am very sorry but bow ties and wrist corsages can not be returned or exchanged unless in exceptional circumstances in the original unopened packaging. Please contact us if you would like a photograph of the colour shades.

 Any issues or requests for a different colour must be reported within 24 hours of receiving material goods and must be kept in the original packaging fit for resale.

Silverbling reserves the right to determine if goods have been worn or used. Any bow tie or corsage returns due to colour or change of mind will not be refunded and a credit note issued

Regards Tracie