Shipments and Returns
As a small business I am not in a position to offer an open returns policy. I will do everything remove the need for returns, while I will never win any awards for photography the images in the red box are taken by myself and are to scale.
If you would like to compare items side by side or by colour shade please contact me I will take a photo for you. Every care will be taken to check the quality standards and the need for customer satisfaction before shipping.
All jewellery is in stock and will be shipped within 48 hours unless otherwise specified and not including bank holidays or public holidays,special orders for all other products will take anything up to 10 working days. We do our best to ensure the quickest delivery time possible for all deliveries but are at the mercy of various postal systems and suppliers dispatch times.
Any delays in delivery times due to holidays or festivals will be excluded from time allowed.
We use An Post (the Irish postal service) for all of our postage and shipping, costs are stipulated by them and are subject to change at short notice. Silverbling can not guarantee the speed of the postal service but they are usually very reliable, delivery in 1-5 days.
Registered post is delivered in 1-2 days excluding bank holidays, weekend and other times the post office is closed or postal staff are not working.
We can deliver worldwide, for a quote on multiple products please mail us at firstname.lastname@example.org
If an item costs extra in postage Silverbling will subsiside the balance except in the case of wedding coins, these will be done on an individual basis and may be sent by courier for a bulk order.
Wedding coins are engraved and dispatched directly from the engraver, Silverbling has no control over timings or registered post options so please only use standard post at the cart.
All of our jewellery comes in display boxes and your items are well-protected to avoid any damage in transit. All goods are inspected prior to dispatch, nothing faulty will ever be sent out to a customer, should there be a fault you will be notified and given the option of a refund or waiting for a replacement.
We have a no returns policy on jewellery. If for any reason you want to return a piece of jewellery please contact us, we will do our very best to resolve your problem. Please notify us of any return within 14 days and the reason for the return. We will sort any issues out promptly and efficiently to everyone's satisfaction. Any returns must be in the original packaging and fit for re-sale.
Return postage will be incurred by the sender unless the item is faulty.
All of our jewellery is inspected before shipment and packaged to avoid damage, problems should not occur, we do not guarantee to replace any product that has not been sent registered post. Any disputes must follow the An Post procedure before a refund or replacement will be organised.
Sorry rings can not be exchanged, please choose the correct size from the drop down menu, we suggest getting your finger measured in a jewellers to ensure the correct size.
Earrings are not allowed to be exchanged due to health and hygeine laws.
Bow ties can not be returned unless in exceptional circumstances in the original unopened packaging. Silverbling will supply photographs of different shades together to ensure the correct colour match.