Terms & Conditions
Shipments and Returns
As a small business I am not in a position to offer an open returns policy, Silverbling will adhere to distance selling regulations but please bear in mind when ordering that I am a small one person business not a large retailer who can facilitate multiple refunds at the same time.
I will do everything remove the need for returns, while I will never win any awards for photography the images in the box are taken by myself and are to scale, please check the product size dimensions on the page these combined will give you an exact measurement and size of the jewellery.
If for any reason you want to return a piece of jewellery please contact us, we will do our very best to resolve your problem. Please notify us of any return within 14 days and the reason for the return. We will sort any issues out promptly and efficiently to everyone's satisfaction. Any returns must be in the original packaging and fit for re-sale. Return postage will be incurred by the sender unless the item is faulty.
Refunds will be given in the legal time frame of 14 days, notice is required by email or phone before the return to allow time for the funds to be allocated for a refund. If you change your mind all goods must be returned in the original packaging and all postal costs will be covered by the customer. Silverbling is not responsible for non registered items without a tracking number that go missing in the postal system. Should this happen the An Post missing items procedure should be followed
If you would like a refund please email Tracie the details of the problem or text, phone 085 7799, customers are very important and all issues will be resolved promptly.
Bow ties and corsages can not be returned under any circumstances, if you would like to compare items side by side or by colour shade please contact me I will take a photo for you. Silverbling reserves the right to determine if the products have been worn and are in their original packaging fit for resale
Legally earrings can not be exchanged to to health and hygiene laws.
Sorry rings can not be exchanged, please choose the correct size from the drop down menu, we suggest getting your finger measured in a jewellers to ensure the correct size.
Every care will be taken to check the quality standards and the need for customer satisfaction before shipping, if there are any issues please contact me as soon as you receive the delivery or within 24 hours by text phone or email detailing your concerns, everything will be dealt with promptly, efficiently and resolved satisfactorily.
All jewellery is in stock and will be shipped within 48 hours unless otherwise specified and not including bank holidays or public holidays,special orders for all other products will take anything up to 10 working days. We do our best to ensure the quickest delivery time possible for all deliveries but are at the mercy of various postal systems and suppliers dispatch times.
Any delays in delivery times due to holidays or festivals will be excluded from time allowed.
We use An Post (the Irish postal service) for all of our postage and shipping, costs are stipulated by them and are subject to change at short notice. Silverbling can not guarantee the speed of the postal service.
If an item costs extra in postage Silverbling will subsiside the balance except in the case of wedding coins, these will be done on an individual basis and may be sent by courier for a bulk order.
Wedding coins are engraved and dispatched directly from the engraver, Silverbling has no control over timings or registered post options so please only use standard post at the cart.
All of our jewellery comes in display boxes and your items are well-protected to avoid any damage in transit. All goods are inspected prior to dispatch, nothing faulty will ever be sent out to a customer, should there be a fault you will be notified and given the option of a refund or waiting for a replacement. Cheaper postage option includes a gift pouch not a gift box.
70% silver is plated not 925, no perfumes, gels, deodorant etc should be used on it, Silverbling will not refund any jewellery that has been damaged by chemicals.
We reserve the right to cancel a transaction on behalf of our merchant credit card company. As we take security very seriously this can sometimes happen as a result of the card companies security checks. In this situation they will ask us to email and telephone you to verify your details. Please do not be offended if this happens it is to protect you and your credit card details, until we have established that you are a real person and the owner of the credit card your order may be delayed.
We will do our best to deliver our goods within the 10 days but can not take any responsibility for the vagaries of postal systems. We will keep you fully informed of any delays or out of stock products, if the fault lies with Silverbling you will be offered the option of waiting for your order, a replacement item or a full refund.
Wholesale Terms & Conditions
All goods shall remain the property of Silverbling Jewllery until fully paid for.
All orders are proforma and do not come gift boxed.
Minimum €50 first time order, no minimum thereafter.
Silverbling will not be responsible for non registered post items should there be a dispute.
Wholesale orders are available to traders & retailers only with proof of business identity.
All goods are inspected prior to shipment and are sent out in good condition, if an item has been damaged in transport please notify us immediately and send an image of the damaged goods.
Privacy is important to all of us, we promise to look after your personal information and not sell, rent or pass on details to third parties. We will only use your personal information to administer your account and provide the products and services you have requested from us.
You must not circumvent any privacy features (e.g., an opt-out) that are part of the Service.
Cookies track your page usage, time on page, purchaces and device. Google analytics can not identify a person or narrow a location to more than a city e.g Dublin, Cork etc.
Google Analytics has always been an anonymous tracking system.
The information we track is on the image on the right hand side. Cookies also track your page usage, time on page, purchaces and device.
Google analytics can not identify a person or narrow a location to more than a city e.g Dublin, Cork etc.
We also use heat maps to improve the user experience, no personal identifying features or data is collected or stored. The user experience being defined as disliking a button layout, identifying broken features or moving the design to improve the ease of use. Page URL's are recorded along with fingerprint movements and IP's this data is used in view mode only and deleted after viewing. IP addresses are never used but are collected as per the explanation.
An IP address makes communication over the Internet possible. Technically titled a Transmission Control Protocol/Internet Protocol, or TCP/IP, Web users and computer-network specialists simply refer to it as an "IP address." It enables two-way communication between digital computers, smartphones, tablets, printers, servers, scanners, routers and modems through the Internet.
Internet protocol means a set of rules or guidelines for the Web. IP addresses help govern activity online through a network grid of systematic rules, completing requested tasks across the globe.
Devices are assigned IP addresses automatically through the software in the server or router assigned to a computer. The formatting is universal, as long as a digital device is connected to the Internet, it can be pinpointed. When one computer reaches out to another computer, both the initiating and receiving locations are identified by the online grid that uses IP addresses to connect the devices. At any given time, there are billions of connected devices that can be pinpointed around the globe using just IP addresses.
A dynamic IP address is not permanent. In fact, a digital device using a dynamic IP is assigned a new address each time it accesses the Internet.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Stored Information and GDPR
Silverbling only stores names, addresses and phone numbers to enable delivery. All payment details are sent off site to either Paypal or Stripe secure pages, we have no access to your data, we do not store or pass details to 3rd parties any credit card numbers, personal details or any other financial data. Silverbling has a secure HTTPS connection.
All collected data can be provided to you free of charge in electronic form.
If you would like your name, address and phone number to be removed please email us and all details will be deleted.
Should there be any breach of private data you will be notified within 72 hours of becoming aware of the breach.
Emails sent via contact us or the message function will be stored for 30 days in gmail then automatically deleted. Silverbling has no access to login details or passwords these are stored on your local pc.
The Data Protection Officer at Silverbling is Tracie Gray who can be contacted via email, live chat (or message if it is switched off) phone, text, Facebook messenger or Twitter DM using the links in the footer or the contact us page.
Our Terms and Conditions have a specific GDPR Addendum, taking into account responsibilities for data we host. See Terms and Conditions.
In line with google's policy on remarketing (attracting customers back after they have abandoned carts) we will follow all of the rules and regulations listed below, Our Ads will be visible over the google network.
If you would like to opt out then please adjust your settings using this link https://www.google.com/settings/.
You are not allowed to run interest-based advertising campaigns that collect personally identifiable information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers.
You aren't allowed to use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.
You aren't allowed to use or associate targeting information, such as demographics or location, with any personally identifiable information collected from the ad or its landing page.
You aren't allowed to share any personally identifiable information with Google through your remarketing tag or any product data feeds which might be associated with your ads.
You aren't allowed to send Google precise location information without obtaining people's consent. You must abide by the policy for sensitive categories outlined below When creating a remarketing list, you can't use any sensitive information about your site or app visitors, whether you collected it directly or associated it with a visitor, based on the visitor's profile or behavior on your site or app.
Restrictions on list creation may apply to both individual webpages and entire websites or apps Ad content may not imply knowledge of personally identifiable or sensitive information Google may include in-ads notice labels to disclose interest-based advertising to our users.
Google reserves the right to display to users which remarketing lists they're on, along with the corresponding domain name You aren't allowed to modify or obscure these notices.
You can implement your own in-ads notice with written consent from Google, and the label must comply with relevant industry standards.
USING REMARKETING LISTS CREATED VIA DOUBLECLICK REMARKETING AND OTHER REMARKETING LIST SERVICES:
You may not use a remarketing list created via DoubleClick's remarketing feature (formerly known as Boomerang) or other remarketing list service for the purposes of AdWords remarketing campaigns, unless the websites and apps from which those lists were compiled meet the requirements of this policy.
SHARING OF DATA IN YOUR REMARKETING LISTS
Google won't allow another advertiser to use your remarketing lists or similar audiences lists without your consent.
Restrictions That Apply To Sensitive Categories In Interest-Based Advertising When creating remarketing lists or creating your ads, you can't use any sensitive information about site or app visitors.
For the purposes of this policy, sensitive information includes:
interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.) sexual behavior or orientation, such as sexual orientation inferred from a user's visit to a particular website racial or ethnic information, such as from sites or apps that collect affirmative racial or ethnic identification from visitors political affiliation (other than the public registration information of United States voters), such as from sites or apps that solicit or store people's affirmative political stances trade union membership or affiliation, such as a user's visit to a trade union's site or app religion or religious belief, such as from sites or apps that collect people's affirmative information on religion or religious beliefs negative financial status or situation, such as information indicating that a user has a low credit rating or high debt load health or medical information, such as from sites or apps that market to a specific health-related group status as a child under 13 the commission or alleged commission of any crime, such as information indicating that a user has a criminal record As an advertiser using any type of interest-based advertising, you're restricted from: Running ads that collect personally identifiable information Using interest-based advertising or implementing the remarketing tag on any site or app directed to children under 13 or which stores or solicits age information from people under the age of 13 Creating a remarketing list or creating ad content that specifically seeks to reach people in ways that are prohibited Creating ad content which implies knowledge of personally identifiable or sensitive information about the site or app visitor, even when the remarketing list has been created without using such information Including products which fall into these sensitive categories, such as pharmaceutical products, in any data feeds