Shipping And Returns
Shipments and Returns
As a small business I am not in the financial position to offer an open returns policy. I will do everything remove the need for returns, while I will never win any awards for photography the images in the red or pink box are taken by myself and are to scale.
Silverbling will adhere to distance selling regulations but please bear in mind when ordering that I am a small one person business not a large multiple, if several customers are looking for a refund due to changing their mind at the same time it puts the business under severe pressure.
Refunds will be given in the legal time frame of 14 days, notice is required by email or phone before the return to allow time for the funds to be allocated for a refund. If you change your mind all goods must be returned in the original packaging and all postal costs will be covered by the customer. Silverbling is not responsible for non registered items without a tracking number that go missing in the postal system. Should this happen the An Post missing items procedure should be followed
If for any reason you want to return a piece of jewellery please contact us, we will do our very best to resolve your problem. Please notify us of any return within 14 days and the reason for the return. We will sort any issues out promptly and efficiently to everyone's satisfaction. Any returns must be in the original packaging and fit for re-sale. Return postage will be incurred by the sender unless the item is faulty.
All of our jewellery is inspected before shipment and packaged to avoid damage, problems should not occur, if they do please email asap to be rectified. We do not guarantee to replace any product that has not been sent registered post. Any disputes with standard must follow the An Post procedure before a refund or replacement will be organised.
Any packages left with neighbours/other party or not collected from the sorting office within the post office timespan will not be replaced.
If you would like to compare items side by side or by colour shade please contact me I will take a photo for you. Every care will be taken to check the quality standards and the need for customer satisfaction before shipping, please contact me within 48 hours if there is an issue, customers are important to me I will do my utmost to resolve any issues in the shortest time possible
All of our jewellery comes in display boxes or gift pouches and your items are well protected to avoid any damage in transit. All goods are inspected prior to dispatch, nothing faulty will ever be sent out to a customer, should there be a fault you will be given the options of a refund, credit note, exchange or waiting for a replacement.
All jewellery is in stock and will be shipped within 48 hours unless otherwise specified and not including bank holidays or public holidays,special orders for all other products will take anything up to 10 working days.
We do our best to ensure the quickest delivery time possible for all deliveries but are at the mercy of various postal systems and suppliers dispatch times. Any delays in delivery times due to holidays or festivals will be excluded from time allowed.
We use An Post (the Irish postal service) for all of our postage and shipping, costs are stipulated by them and are subject to change at short notice. Silverbling can not guarantee the speed of the postal service but they are usually very reliable, delivery in 1-5 days.
Registered or express post is delivered in 1-2 days excluding bank holidays, weekend and other times the post office is closed or postal staff are not working.
We can deliver worldwide, for a quote on multiple products please mail us at firstname.lastname@example.org If an item costs extra in postage Silverbling will subsiside the balance except in the case of wedding coins, these will be done on an individual basis and may be sent by courier for a bulk order.
Sorry rings can not be exchanged, please choose the correct size from the drop down menu, we suggest getting your finger measured in a jewellers to ensure the correct size.
Earrings are not allowed to be exchanged under any circumstances due to health and hygiene laws. Silverbling can not be held responsible for lost backs or magnets
Bow Ties & Wrist Corsages
I am very sorry but bow ties and wrist corsages can not be returned or exchanged unless in exceptional circumstances in the original unopened packaging. Please contact us if you would like a photograph of the colour shades.
Any issues must be reported within 24 hours of receiving material goods and must be kept in the original packaging fit for resale. Silverbling reserves the right to determine if goods have been worn or used.
Wedding coins are engraved and dispatched directly from the engraver, Silverbling has no control over timings or registered post options so please only use standard post at the cart.
No responsibility will be taken for spelling mistakes or errors on the order form, please double check there are no typos.
In the event of a refund Silverbling must be given a maximum of 48 hours notice after the goods have being delivered either by email or phone for a return or fault issue, funds will not be transferred from Paypal or Stripe to the companies bank account ensuring a full refund can be processed immediately.
Silverbling can not guarantee an immediate refund if products are returned without any notice or any other correspondence, in this instance refunds could take up to 7 days.
Silverbling guarantees to have all orders posted by the cut off date set by An Post, we will not be responsible for delays in the postal system. An Post are usually very reliable with added Saturday and Sunday deliveries. If you are placing a late order please be aware the jewellery is gift boxed so is classed as a packet that might not fit in your letterbox.
An Post will do their best to ensure delivery which could mean leaving it with a neighbour or in some other place and not always leaving a notification in your letter box.
During December 1-5 days shipping for standard post is an estimate and reliant on the postal system Silverbling can not guarantee the speed of An Post or the delays that may occur. Silverbling will not be responsible for orders placed with the shipping notification " Christmas delivery not guaranteed" or various forms of the same, no refunds will be given for orders not received by Christmas day for customers who choose to take their chances with the postal system.